Data Retention Policy

Introduction

We, PercepTech.AI Pte Ltd (“PercepTech”), hereby inform you that we are committed to safeguarding your privacy. This Data Retention Policy outlines the types of data we collect, reasons for retaining the data and duration for which the data is stored. Our aim is to retain personal data only as long as necessary to fulfill its intended purpose, comply with legal obligations, resolve disputes and enforce agreements. Our policy promotes transparency and accountability in data management practices. We openly communicate our retention policy to users, ensuring they understand how their data is handled. This shows our dedication towards our commitment to privacy and data protection.

Data security and retention

We use a combination of technical, physical, and logical safeguards to secure your data. These safeguards include encryption of data in transit and at rest, access controls to restrict unauthorized personnel, secure network configuration and network security monitoring including intrusion detection/prevention, data transfer restrictions, staff security training and confidentiality agreements, regular third-party audits and penetration testing, and several other measures. We determine retention periods based on factors such as the type and sensitivity of the data, its intended purposes, legal requirements (such as statutes of limitations), and our legitimate business interests (like record-keeping and security).

We retain personal data only as long as needed to fulfill the purposes outlined in this policy, unless a longer period is required by law. Some retention considerations include:

Duration of your account and use of our Services
Applicable statutes of limitations
Contractual obligations with customers
Legal holds required for litigation or investigations

After the expiration of the retention period, we securely delete or anonymize personal data, ensuring it cannot be reconstructed or read. Anonymized data may be retained for statistical and analytical purposes without additional notice. We regularly review and update our retention policy to align with changes in business operations, legal requirements, and industry standards. This guarantees that our procedures continue to be pertinent and efficient in upholding the privacy and security of our users.

Consent of the User with Regards to Data Retention Policy

Prior to retaining any personal data, we obtain explicit consent from users. We inform them about the duration of retention specified in our data retention policy and the reasons for it.
Users retain the right to revoke consent at any point. If consent is withdrawn, we promptly review and act upon the request, which may involve secure deletion or anonymization of the data.
We ensure that users are fully informed of their rights concerning data retention and provide accessible channels for exercising these rights.
This process underscores our commitment to respecting user autonomy and maintaining transparency in data management practices.

Duration of Data Retention

The retention period for personal data varies based on the type of data and its purpose:

Personal Information

Contact Information: Retained while your account is active or as needed to provide our services. After account closure, this data will be kept for a period necessary to comply with legal obligations, resolve disputes, and enforce agreements, typically up to 7 years.
Account Information: Retained for the duration of your account's active status and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements, typically up to 7 years.
Payment Information: Retained only as long as necessary to complete the transaction and for auditing and legal purposes, typically up to 7 years.

Technical Information

Device Information: Retained as long as necessary for purposes such as improving our services and ensuring security, typically up to 2 years.
Usage Information: Retained as long as necessary for purposes such as improving our services and ensuring security, typically up to 2 years.

Exercising your data rights

You have a number of ways to interact with the personal information that PercepTech processes, including requesting a record of your information, updating or correcting it, and deleting it.

Request a Personal Data Report: You can submit an access request for your data by sending an email to this link: info@perceptech.ai
Correct or Update Your Data: You can update your name, email address, and language preference through your PercepTech account settings. If you have problems updating this information, please submit a support ticket at: support@perceptech.ai
Stop Us from Processing Your Personal Information: You can ask us to stop using your personal information for marketing emails by clicking “unsubscribe” on the emails you receive. In order to stop all processing of your personal information, you can request for your account to be deleted.
Delete Your Data: You can remove your personal information from PercepTech by deleting your account, but with prior notification/intimation given to us. If your account is managed by your employer or organization, please contact your organization administrator to request deletion or opt-out of your account. For enterprise accounts, your employer controls the account and associated personal data.
Move Your Data out of PercepTech: You can download the interview data you’ve stored in your PercepTech account.
Lodge a Complaint: If you’re based in the EEA, Switzerland, or the UK and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

We will respond to all requests within 30 days unless an extension is required by law. We may need to verify your identity before fulfilling requests.

International transfers of data

We collect information globally and primarily store that information in Singapore.We may transfer, process, and store your information outside of your country of residence, to wherever we, PercepTech, or our third-party service providers operate for the purpose of providing you the Services. Any such transfer of your personal data will be carried out in compliance with the applicable laws.
For purposes of complying with data privacy laws throughout the EEA, Switzerland, and the UK, where we transfer personal data to an entity outside of these areas in a jurisdiction which has not received an ‘adequacy decision’ or similar from the relevant regulatory body, we ensure such transfers are subject to an adequate transfer mechanism as described by the relevant data privacy law.

Additional information for users in specific regions

If you would like to reach the PercepTech Data Protection Officer (as defined under the GDPR) you can contact info@perceptech.ai.

Data Transfers

Information submitted to PercepTech will be transferred to, processed, and stored in Singapore and around the world. If you post or transfer any information to or through our Services, then that information will be hosted and accessed in Singapore and around the world.
Please note that the privacy laws of Singapore may be different from those in the place where you are a resident.

Contact

If you have any questions or comments about our Data Retention Policy, you can contact us at:

Email – info@percepsense.ai
Address - 5 Purvis Street, #02-03, Singapore 188584
Website - https://www.percepsense.ai/